Life in the sandpit

Philippine Passport Renewal and Collection Process in Dubai

UPDATE AS OF APRIL 2014: The process of renewing your Philippine passport has been changed. You will have to make an appointment on their website: Dubai PCG Passport Appointments. I have not tried renewing my passport with this procedure so I’m not really sure how this one goes. The blog below is all about their old procedure.

Surprisingly, the process to renew your passport nowadays here in Dubai is quick and hassle-free. When I say quick, of course I meant staying there for only 2 hours instead of 5 which was how it used to be 3 years ago when I did the same procedure. I remember last 2010 when I first renewed my passport here in Dubai, it was the most horrifying experience I’ve ever had with the Consulate. It was a September, hot and humid. All of the applicants had to wait in line OUTSIDE of the Consulate until their numbers are called. Of course there was no shade at the time and all of us poor souls were under the heat of the Dubai sun for about 2 hours. Then another 3 hours were spent inside the Consulate itself for the REAL passport renewal procedures.

I hate going to the Philippine Consulate. Apart from the fact that the location is in the middle of nowhere, everything that you’d want to do there will require at least 2 hours of your time. At the very least. So I was really surprised that the whole process of this passport renewal was only 2 hours, I was ready to spend almost my entire day off in the Consulate when I went there last 10th of June.

So here’s the guideline for Philippine Passport Renewal and Collection Process in Dubai


First step:

Like the PCG Dubai and N. Emirates page on Facebook. Yes, I am dead serious. After liking the page, SEND THEM A MESSAGE on the same Facebook page to request for an appointment mentioning your full name, old passport number and mobile number. I repeat, SEND THEM A MESSAGE. Do not post your details on their wall. Somehow, some people couldn’t understand this simple instruction posted by the Consulate:


Funny thing is, right after that post – people are still posting their details right at the comment box. It makes me wonder how they are able to survive their lives for that long if they are unable to comprehend such a simple instruction. Anyhow, as soon as I sent my details they have replied back to me with the date and time of appointment. I sent my request 21st of April and the appointment they have given me was for 10th of June. So you better do your appointments ahead of time.

Second step:

Prepare all the necessary documents:

1. Print out of the appointment letter they sent you via Facebook.
2. Photocopy of your passport’s date page.
3. Photocopy of your residence visa.
4. Photocopy of the last page of your passport.
5. Completed E-Passport Application Form
6. AED240 processing fee (exact amount is recommended)

Third step:

On the day of your appointment, go to the Consulate on your designated time. Gone are the days when you have to be at the Consulate at 7am to fall in line before they even open for business as they won’t accept your application anyway until the time that was indicated on your appointment letter. My appointment was for 10am, I arrived at 0930hrs and was asked to wait in a makeshift, air conditioned, enclosed area outside of the consulate. At around 1005hrs, passports of those applicants with 10 to 11 am appointment were collected and we were asked to proceed to the Passport Processing Area. You cannot outsmart them though as they would ask for your appointment letter before collecting your passports. If your appointment’s for a later time, you’ll have to wait. :p

Inside the Passport Processing Area is a short queue, they basically just give you a receipt and check if you’ve filled out the form correctly. You will then proceed to the Fourth Step.

Fourth step:

Payment of the processing fee. You will not get lost as the Consulate has taken great efforts to put some signs around the vicinity on where to go next. At the Passport Processing Area, you will also see some instructions on how to go to the Cashier. Unless you’re unable to read, you won’t get lost. The processing fee is AED240 and as previously mentioned, bringing the exact amount if highly recommended.

Fifth step:

Now this is where I spent most of my time, the encoding area. The good news is, you will be seated as you’re in line. The applicants will move from one seat to the next until they reach the first seat which means that your application will be processed next. I think I have spent a maximum of 1hr and 30mins in this area but it wasn’t really an issue for me though. I brought a book with me but did not even read a single page of it as I was busy talking to the girl sitting next to me. LOL. On your turn, they will input your details in the system and your biometrics will also be taken (thumbprints). Now the dreaded part of passport application will also be done on this step – the photo.

Here’s a general question, why aren’t you supposed to smile on passport photos? Are you not supposed to be happy that you’ll be having a new passport soon? Will it be easier for the Immigration officers all over the world to identify a terrorist if they are not smiling on their passport photos? I am not used to smiling without showing all my teeth when my photo is taken. Having said that, I assure you that my new passport will carry a shitty photo of myself for the next three years.

Also, you will be asked to remove your earrings if you’re wearing any before your photo is taken. Why? You’re even asking why? Its because earrings can be used as a disguise. It totally changes your facial features and they don’t want that. Of course I’m being sarcastic. Dafuq do they have against earrings? I don’t really get the logic of it, specially if you’re just wearing a simple and small stud. Unless of course you’re wearing the below earrings because they might think you’re an ostrich or something, trying to get a passport:


I removed mine dutifully and didn’t ask why. However, if you do know why they don’t want you to wear your earrings on your passport photo – please do let me know.

At this point, you are done. The hard part is over. Now the waiting game is on. They say that it will take a maximum of 8 weeks for your new passport to be released however, it took me about 4 months to get my new passport the last time I renewed it in Dubai. So all we can do now is to wait and hope for the best. :)

For more information, you may visit the Philippine Consulate General in Dubai Website.

*********** PASSPORT COLLECTION *************

So an update, I have finally received my passport and believe it or not it didn’t take 8 weeks as what they have initially advised me. I was constantly checking their website for the latest passport releases and on the 16th of July I saw my name amongst the list. So basically, it took them merely 5 weeks and 2 days to process it. Not too bad specially since my first passport renewal here in Dubai took about 4 months.


1. Check the PCG Dubai website for new passport releases. They will not be sending you any alerts thru text so you really have to check their website constantly.

2. Once your name is finally listed amongst the new passport releases, you can go the Philippine Consulate right away. I went there 2 days after it was released so I’m not very sure if you’ll be able to collect your passport on the same day that they have updated it on their website. Also, please be mindful of their office timings. Since it is the Ramadan month, they are only working from 8am to 1pm. It’s a good thing that I saw it on their website as I was planning to go in the afternoon.

3. Upon arrival at the consulate, proceed to 4B door. I’m not very sure if it is 4B or 48 or maybe it’s totally wrong. LOL. Well, to make it easier for you – it’s the door of the villa on your left as soon as you enter past thru the gate. You will then see a very unhappy receptionist who couldn’t be bothered when you ask him a question. I suggest for you to not ask him any question if you don’t want to be deliberately ignored and just proceed directly to the glass window which says “PASSPORT COLLECTION”. There will be a tiny box on that counter and a small sign saying “PUT YOUR OLD PASSPORT AND RECEIPT HERE”, just follow that instruction and don’t even bother asking the staff behind that counter as they seem to be all miserable. Seriously, they all seem to be very miserable with their lives. None of them were smiling and most of them were rude in that section. I don’t really know why. Is it like a pre-requisite when you apply for a Consulate/Embassy job? That you must be miserable?

4. Once you’ve put your passport and receipt inside the tiny box, you can relax now for a bit and just wait for your name to be called. It might take some time, it took about 30 minutes for me. Don’t worry, you’ll have a lot of entertainment around you to not make you feel bored. Try observing the miserable staff behind the counters. LOL/ Once they’ve handed you your passport, check if all the details are correct and then you’re good to go.

So then now you can use your brand new passport to explore the world. The sad thing about seeing my new passport is the photo, I always look bad in passport photos.


It looks like a mug shot and I’m about to cry and what the f is up with my hair? I look like a grown ass Simba with a very untamed hair. Ooooopf!

113 thoughts on “Philippine Passport Renewal and Collection Process in Dubai

  1. How about those under visit visa? Can we renew our passport as well? In your blog, one of the requirement is “Residence Visa”.

  2. Yes, it’s a lot easier now. I did mine last year, but I took appointment there personally. That FB option wasn’t there yet that time. The guys and gals there are really miserable. And they also lose some pages of what had been submitted. Last time I went there to register my marriage, I had attached all the necessary pages of passports, copies of the marriage contract, etc (got married in the civil courts here, not in the consulate). And yet in 3 weeks time I am getting a call that some passport pages are not there. I was like, HUH? Had to go there, make copies again, and well, as usual, there’s no use of complaining that somebody messed up in their side. Hah, I rather think they should be grateful with that glass divider. Any time now, somebody will get truly offended with their rudeness and inefficiency. Hehehhe…I think the receptionist guy you mentioned is the one wearing glasses, with incomplete teeth, thin, chinito? Gosh….he’s sour to everybody!

      • All the times I had seen that grumpy staff, for maybe 3 or 4 years now whenever I visit the consulate, he’s either shouting at somebody or downright snooty. Certainly unforgettable, hahahaha! He might as well put up a sign over his head never to speak with him! LOL! By the way, very nice and informative blog!

        • I didn’t know that he holds a reputation, it was my first time to see him and I couldn’t stop myself from laughing when you’ve described him so perfectly. LOOOOOOL! I don’t normally remember people’s faces but he was indeed unforgettable. Hahahaha!

  3. Hi, just want to ask…I resigned on my previous job last month, my visa will be cancel this week but I need to renew passport .would it be possible to renew it though my visa had cancelled already??thanks

  4. Hi. I just want to ask you if you have knowledge about the passport renewal.
    My room mate has been in Kish for 3 weeks and her employment visa already came.
    the problem is her passport is going to expire on June 4, 2014.
    Please let me know if she can still come to Dubai or the immigration people will not allow her to come.

  5. carina onate gusto ko pong palitan ang renewal date na ibinigay skin na may 18,gusto ko pong gawin na may 28 or 30 thanks….

      • Hello po.. Nid q po advise regarding po sa passport q.. Ngaun q lng po ito nacheck, october 2014 expired nito.. Tiningnan q ung appointment sa online pro ang bakante pa po ay sa june.. Magbabakasyon po kc aq sa august.. Tas nid q dn po magadvance ng renew ng visa q sa june dn po.. Magagahol po aq sa oras ng pagaaus.. Kc dba po requirement po ang original passport sa pagrenew ng visa.. Eh 2 months po bago lumabas new passport.. Anu po pd gawin.. Tnx..

  6. Hello po! Ask ko lang kung kailangan pang kumuha ng appointment for passport renewal para sa anak ko na 5 years old?


  7. I have sent PM to Facebook page of PCG and still awaiting for a reply. Please tell me how long is the wait before they send the details of your appointment. Thanks

  8. Hi, I have sent message of my details in FB PCG page and just need to know how long is the wait before send information for an appointment. Thanks

  9. helloo,my passport is already expired lastmonth paano po un,parehas lng b requirements na kilangan?

  10. HI..ask qoh lng po if my idea k.mag xpire ng MAY ang passport qoh at finish contract aqoh ng july..ask qoh if ok lng ba ang xpired n passport s pag aaply dto..ang tagal pla ng pagkuha ng scedule at release..



    • Hi Melba, I’m not working for the consulate. Hindi ko po alam kung may ibang way para magpa-appointment for renewal other than through their website. Please contact the consulate.

  13. I have tried to log in and get an appointment for renewing my passport but unfortunately no available slot from this month until december?, my passport expiration will be on 22nd October 2014, what shall I do now?

  14. I have read some articles about renewing requirements and it says there that i need to bring passport size photos with me. Do i really have to. ? Tnx a lot:)

  15. Good morning mam/sir I didn’t know that i need remaining 2 months to renew my passport because my passport will be expired at June 28, 2014. please advise me regarding this matter. thank you so much

  16. i cannot access the pcg dubai passport release.. when i click the site, always GO DADDY ads appear..i dont know what is that.. last time i visit the site is pretty good but now, i dont know what happen, please anyone can help..thank you..

  17. HI Nancy,

    I myself experienced the same. The domain name has expired (would you believe that)!!!
    No one has taken any actions until now, wala bang nag momonitor nito or wlaa bang IT ang consulate natin?
    I am expecting to get my renewed passport this week, but of course we need to check the website daw, but how???
    They don’t even answer my calls.

  18. renewal of passport RYAN MARCELO RAMOS,PASSPORT NUMBER XX3269178,CEL#0569328077,15YRS OLD PASSPORT OWNER..Thank you.

  19. Thank you dear for sharing us these guidelines, much appreciated. What would I do if I din’t find your blog site? It’s damn difficult to find their site! I swear man! And you are right, they are all miserable, har! har! har!

  20. hi
    their site is still down :(
    i need to check if my passport renewal is ready… i am traveling next month and dont know where to check :(

  21. I';ve renewed my passport in dubai, where can I check the status of the ready for pick up passports since all the websites you are mentioning is not working…..thanks

  22. Thanks 4 d detailed review. I will remember not to say anything to d miserable persons behind d counters when I go to collect my renewed passport. BTW I tried to visit d website but it is not working anymore.

  23. Hi there.. I applied my passport for renewal on May 27, 2014, and its almost 2 months now, I checked your website and my name wasn’t there, could you pls advice me coz im going for vacation next month. Thanks in advance.

  24. hello, basically the release of my passport was July 13 but due to personal matters i didn’t attend that day and so wards. It’s been weeks pass, still can I collect them in PCG. I heard that Once you failed to collect you’re passport within two weeks of release they will send it back to abu dhabi and there you can get it. please advice me with this one. thank you …

  25. Passport renewal Appointment
    Name: Isabel Reyes Panganiban
    Passport # : EB0024547
    Date Exp: 23 Mar. 2015
    Mobile # : 056- 3361821 / 056-7639152

  26. Hi.. Just want to ask, Is there anyone here trying to ask for Passport renewal using the new portal of PCG? I am trying so many times from last week and still didnt succeed. Laging Log in lang ng log in ang lumalabas. Bad & sad thing pag tinatawagan mo sila walang sumasagot or kung meron man ihahang ka nila sa phone. This is really irritating.

  27. Good evening po,Ang passport ko po ay mag eexpire sa December 2014 at yung visa ko mtapos ngayong 22 August 2014 may bago akong offer pano po yang passport ko may extension pba tayo? Please advise.

  28. i working to the arabic company ang my boss she has housemaid filipina, she was asking me that her housemaid will expired her passport on sept. 2014. she is already send the application to renew her passport housemaid but the schedule it will be on October 13 2014, Is it possible that she can renew as early her schedule? and is it possibe that she will have penalty to late renew her passport, plz advice what she can do.. thanks alot and god bless po..

  29. Hi mind if I ask about the contact number of our consulate in dubai. I’ll just ask about my appointment for renewing my passport..

    • It really is not for me… I receive “entertaining” comments every single day thru here, email and even as a Facebook message. It’s quite hard not to be rude to some of them when the process and information are all very clear on the blog.

      Anytime you want to be entertained, by all means – read the comments on this post and the Schengen visa post. :p

  30. Hi good morning po ako c marivic figueroa gusto kupung humingi nang appointmen s passport renewal paoano po ang gagawin ko

  31. hello! good morning,ako po c Remigia Migano at gusto ko sanang itanong kung bakit til now ay wala p ung passport ko n pinarenew ko nung july 17,2014..thanks…

  32. Hi! di pa po expired passport ko sa 2017 pa pero kinasal ako dis month lang gusto ko lang po ipa change surname ko passport ko. Is it possible? anu po ang mga procedures and documents needed? kelangan kasi ng husband for his visa. thank you po!

  33. HAHAHA! Really entertaining. My mother renewed her passport and it only took 5 weeks too. Read about your guidelines regarding collection.We will see if they still stand true in 2014. Thanks for posting

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